Maintenance accountability process
The Maintenance Accountability Process (MAP) is a tool which measures and communicates the outcomes of the maintenance activities. It provides the tools to link strategic planning, the budget and maintenance service delivery.
WSDOT's work results are measured, recorded and compared to the MAP criteria to determine the level of service (LOS) delivered.
2024 MAP service level reports
MAP level of service
We report LOS on a scale of “A” through “F.” The general definition of each LOS is as follows:
LOS “A” – This is a very high service level in which the roadway and associated features are in excellent condition. All systems are operational and users experience no delays.
LOS “B” – This is a high maintenance service level in which the roadway and associated features are in good condition. All systems are operational. Users may experience occasional delays.
LOS “C” – This is a medium maintenance service level in which the roadway and associated features are in fair condition. Systems may occasionally be inoperable and not available to users. Users may experience short term delays during repairs but the delays are not be excessive.
LOS “D” – This is a low maintenance service level in which the roadway and associated features are in generally poor condition. Systems failures occur because it is impossible to react in a timely manner to all problems. Occasionally delays may be significant.
LOS “F” – This is a very low service level in which the roadway and associated features are in poor and failing condition. A backlog of systems failures would occur because it is impossible to react promptly to all problems. Significant delays occur regularly.
Slow down – lives are on the line.
Excessive speed was a top cause of work zone collisions in 2024.
Phone down, eyes up.
Work zones need our undivided attention.
It's in EVERYONE’S best interest.
96% of people hurt in work zones are drivers, their passengers or passing pedestrians, not just our road crews.